Exchange Counter Guidelines

Item Limit per Visit:
Customers may bring up to 30 items per visit.

Item Requirements:

Apparel: Must be clean and on hangers.

All items should be free of stains, wrinkles, pet hair, holes, blemishes, and odors.

Exchange Counter during exchange hours:
Your items will be sorted into upstairs, downstairs, & no thank yous.

You will receive an   in-store credit for accepted items, use it the same day, never expires!

You will take the unaccepted items with you.

Exchange Counter Hours

NOW ACCEPTING WINTER ITEMS STARTING OCTOBER 1

Monday, Wednesday, and Friday

Time: 11:15 AM - 5:00 PM

Exchange Counter Drop Off Service:
Neatly place items on/in the provided racks and bins with your name/phone number attached.

Be sure to put a rubber band around the top of your clothes to keep them together.

Take a picture for your records/receipt.

Drop & Go Hours:

NOW ACCEPTING FALL ITEMS STARTING AUGUST 11TH

Tuesday, Thursday, and Saturday

Time: 11:15 AM - 5:00 PM

Note: You will receive a text or call with our offer within 2 business days. 

For unwanted items, you have 48 hours to pick them up, or you can choose to donate them.

Appointments:  High dollar designer items, fine jewelry and whole closet clean-outs only.

We will offer cash, 20% more in store credit, or consignment. 55% to you.

In-home appointments are available. A fee may apply.

Furniture, Large Home Decor & Fine Jewelry:

All furniture and home decor items must be pre-approved before being brought in.

Please take pictures of these items and email them to sell@shopkellies.com for approval.

Fine jewelry by appointment with Kellie or drop off with follow-up appointment.

Thank you for adhering to these guidelines to ensure a smooth & efficient exchange process. 

PROM DRESSES:  Accepted December - March 15th

Women's Winter - Coats & Jackets (wool, down, puffer, parkas)  Sweaters & Cardigans (wool, cashmere, knitwear)  Long Sleeve Tops & Turtlenecks

Winter Dresses & Skirts

Pants & Leggings for colder weather

Winter Activewear (fleece, lined & thermal)


•Closed-toe shoes for cooler months

Winter Purses & Bags (Women’s & Unisex Styles)
•Crossbody bags
•Structured handbags

Accessories
•Hats, scarves, gloves, mittens
•Winter hats (felt, wool, or fashion styles)
•Statement belts
•Jewelry in warm metallics or earthy tones

Furs (consign or buyout)

Fur coats, jackets, vests

Fur stoles & accessories

All items must be clean, gently worn or new, and seasonally appropriate. Thank you for helping us bring in the season with style!

Men's Winter - Coats & Jackets (wool, down, puffer, parkas) Sweaters & Cardigans (wool, cashmere, knitwear) Winter Pants excluding khasis (wool, corduroy, lined trousers)  Winter Activewear (fleece lined, thermal gear)

Please No Mens Suits, Khaki Pants, Button Down Shirts or Ties.

For furniture, please send pictures to sell@shopkellies.com for pre-approval.

Exchange Counter:

• Walk in with 30 items or less
• We will offer you instant store credit
• Go shopping or let it accumulate

Walk-In Hours  Monday, Wednesday & Friday 11:15am - 5:00pm

DROP OFF ONLY

Tuesday, Thursday & Saturday: 11:15am - 5:30pm

Appointments are great for:

• A specific date and time to fit into your busy schedule
• The opportunity to work with our couture/designer specialist, If you have over 30 items of designer brands, we offer cash for designer brands or 20% more in store credit.
• If you have over 30 items of regular brands, you may schedule an appointment to bring up to 60 items for store credit only.

Appointment Hours

Dates and times vary