Sell To Us

Exchange Counter Guidelines


Item Limit per Visit:

Customers may bring up to 30 items per visit.


Item Requirements:


Now Accepting Summer Only

Accepting Fall Starting September 1st.

Apparel: Must be clean and on hangers.

All items should be free of stains, wrinkles, pet hair, holes, blemishes, and odors.


Exchange Counter during exchange hours:

Your items will be sorted into upstairs, downstairs, & no thank yous.

You will receive an   in-store credit for accepted items, use it the same day, never expires!

You will take the unaccepted items with you.


Exchange Counter Hours

Monday, Wednesday, and Friday

Time: 11:00 AM - 5:00 PM


Exchange Counter Drop Off Service:

Neatly place items on/in the provided racks and bins with your name/phone number attached.

Be sure to put a rubber band around the top of your clothes to keep them together.

Take a picture for your records/receipt.


Drop & Go Hours:

Tuesday, Thursday, and Saturday

Time: 11:00 AM - 5:00 PM

Note: You will receive a text or call with our offer within 2 business days. 

For unwanted items, you have 48 hours to pick them up, or you can choose to donate them.


Appointments:
  High dollar designer items, fine jewelry and whole closet clean-outs only.


We will offer cash, 20% more in store credit.

In-home appointments are available. A fee may apply.


Furniture, Large Home Decor & Fine Jewelry:

All furniture and home decor items must be pre-approved before being brought in.

Please take pictures of these items and email them to sell@shopkellies.com for approval.

Fine jewelry by appointment with Kellie or drop off with follow-up appointment.


Thank you for adhering to these guidelines to ensure a smooth & efficient exchange process. 


PROM DRESSES:
  Accepted December - March 15th


Please No Mens Suits, Khaki Pants, Button Down Shirts or Ties.


For furniture, please send pictures to sell@shopkellies.com for pre-approval.

Exchange Counter:

  • Walk in with 30 items or less
  • We will offer you instant store credit
  • Go shopping or let it accumulate


Walk-In Hours  Monday, Wednesday & Friday 11:15am - 5:00pm


DROP OFF ONLY

Tuesday, Thursday & Saturday: 11:15am - 5:30pm

Appointments are great for:

  • A specific date and time to fit into your busy schedule
  • The opportunity to work with our couture/designer specialist, If you have over 30 items of designer brands, we offer cash for designer brands or 20% more in store credit.
  • If you have over 30 items of regular brands, you may schedule an appointment to bring up to 60 items for store credit only.


Appointment Hours

Dates and times vary