Sell To Us
Exchange Counter Guidelines
Item Limit per Visit:
Customers may bring up to 30 items per visit.
Item Requirements:
Now Accepting Summer Only
Accepting Fall Starting September 1st.
Apparel: Must be clean and on hangers.
All items should be free of stains, wrinkles, pet hair, holes, blemishes, and odors.
Exchange Counter during exchange hours:
Your items will be sorted into upstairs, downstairs, & no thank yous.
You will receive an in-store credit for accepted items, use it the same day, never expires!
You will take the unaccepted items with you.
Exchange Counter Hours
Monday, Wednesday, and Friday
Time: 11:00 AM - 5:00 PM
Exchange Counter Drop Off Service:
Neatly place items on/in the provided racks and bins with your name/phone number attached.
Be sure to put a rubber band around the top of your clothes to keep them together.
Take a picture for your records/receipt.
Drop & Go Hours:
Tuesday, Thursday, and Saturday
Time: 11:00 AM - 5:00 PM
Note: You will receive a text or call with our offer within 2 business days.
For unwanted items, you have 48 hours to pick them up, or you can choose to donate them.
Appointments:
High dollar designer items, fine jewelry and whole closet clean-outs only.
We will offer cash, 20% more in store credit.
In-home appointments are available. A fee may apply.
Furniture, Large Home Decor & Fine Jewelry:
All furniture and home decor items must be pre-approved before being brought in.
Please take pictures of these items and email them to sell@shopkellies.com for approval.
Fine jewelry by appointment with Kellie or drop off with follow-up appointment.
Thank you for adhering to these guidelines to ensure a smooth & efficient exchange process.
PROM DRESSES: Accepted December - March 15th
Please No Mens Suits, Khaki Pants, Button Down Shirts or Ties.
For furniture, please send pictures to sell@shopkellies.com for pre-approval.
Exchange Counter:
- Walk in with 30 items or less
- We will offer you instant store credit
- Go shopping or let it accumulate
Walk-In Hours Monday, Wednesday & Friday 11:15am - 5:00pm
DROP OFF ONLY
Tuesday, Thursday & Saturday: 11:15am - 5:30pm
Appointments are great for:
- A specific date and time to fit into your busy schedule
- The opportunity to work with our couture/designer specialist, If you have over 30 items of designer brands, we offer cash for designer brands or 20% more in store credit.
- If you have over 30 items of regular brands, you may schedule an appointment to bring up to 60 items for store credit only.
Appointment Hours
Dates and times vary




